Tesco is quietly building
a profile of you, along with every individual in the country - a map of
personality, travel habits, shopping preferences and even how
charitable and eco-friendly you are. A subsidiary of the supermarket
chain has set up a database, called Crucible, that is collating
detailed information on every household in the UK, whether they choose
to shop at the retailer or not.
The company refuses to reveal the information it holds, yet Tesco is
selling access to this database to other big consumer groups, such as
Sky, Orange and Gillette. "It contains details of every consumer in the
UK at their home address across a range of demographic, socio-economic
and lifestyle characteristics," says the marketing blurb of dunnhumby,
the Tesco subsidiary in question. It has "added intelligent profiling
and targeting" to its data through a software system called Zodiac.
This profiling can rank your enthusiasm for promotions, your brand
loyalty, whether you are a "creature of habit" and when you prefer to
shop. As the blurb puts it: "The list is endless if you know what you
are looking for."
Dunnhumby's chairman, Clive Humby, offers a few more clues. Companies such as Experian,
Claritas and Equifax have databases on individuals and Crucible
collects from them all. Any questionnaire you may have completed, any
reader offers you responded to, are bought to build up a picture of
attitudes and habits. Crucible also trawls the electoral roll,
collecting names, ages and housing information. It uses data from the
Land Registry, Office for National Statistics and other bodies to
generate a profile of the area you live in. Zodiac is employed to
provide a more detailed profile. The combination is valuable to many
consumer goods firms: dunnhumby generated profits of £4m on sales of
£28m in the last year for which accounts are available. Some £12m of
business was done directly with Tesco.
( I told you so, Tesco's is becoming Ruined Steel)
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